OCCUPATIONAL HEALTH & SAFETY POLICY

The Company is committed to preventing accidents or loss of its resources, including
injuries to its employees. In fulfilling this commitment to protect both people and
property, management will provide and maintain a safe and healthy work
environment in accordance with industry standards and in compliance with
legislative requirements and will strive to eliminate any foreseeable hazards which
may result in property damage, accidents, or personal injury/illness. The Company
recognizes that the responsibility for health and safety are shared. All employees will
be equally responsible for minimizing accidents within our facilities and at work sites.
Safe work practices and job procedures will be clearly defined in the company’s
Health and Safety Manual for all employees to follow. Accidental loss can be
controlled through good management in combination with active employee
involvement. Safety is the direct responsibility of all managers, supervisors,
employees and contractors. All management activities will comply with Company
safety requirements as they relate to planning, operation and maintenance of
facilities and equipment. All employees will perform their jobs properly in
accordance with established procedures and safe work practices.

ENVIRONMENTAL POLICY STATEMENT

Environmental Consciousness although the nature of the Company’s business activities is not
necessarily harmful or threatening to the environment, the Company will put in place
measures to reduce the environmental impact of its activities. We run our business in the
“greenest” way possible. We face up to our responsibilities both as a company and as a group of
individuals and try to make a difference, acknowledging that waste is expensive, for it stretches
resources and it screams of inefficiency and incompetence. We have for years educated and
encouraged all our members of staff to plan, purpose and practice to reduce waste. Our CSR is
more than just a statement of good intent, we have broken it down into real processes that we
have implemented and which will continue to develop and grow in the future, for the good.
We will; –
-Communicate our environmental commitment to clients, customers and the public
and encourage them to support it.
-Promote efficient use of materials and resources throughout our facility including
water, electricity, raw materials and other resources, particularly those that are nonrenewable.
-Where required by legislations or where significant health and safety or
environmental hazards exist, develop and maintain appropriate emergency and spill
response programmes.
-Emphasize on the use of products that are environmentally friendly.
-Encourage on proper disposal of solid waste to avoid land, water and air pollution.
-Encourage use permitted chemicals and gases during our fumigation exercise.

-Implement the ‘Think Before you Print’ policy to save on the trees and the world
forest cover.
-Integrate the consideration of environmental concerns and impacts into all of
our decision making and activities.
-Advocate for better use and conservation of energy.
-Advocate for better use and conservation of water.
-Promote environmental awareness among our employees and encourage them
to work in an environmentally responsible manner.
-Reduce waste through reusing and recycling and by purchasing recycled,
recyclable or refurbished products and materials where these alternatives are
available, economical and suitable.
-Avoid unnecessary use of hazardous materials and products, seek substitutions
when feasible, and take all reasonable steps to protect human health and the
environment where such materials must be used, stored and disposed of.
-Strive to continually improve our environmental performance and minimize the
social impact and damage of activities by periodically reviewing our
environmental policy in light of our current and planned future activities.
-Train, educate and inform our employees about environmental issues that may
affect their work.

CUSTOMER SERVICE CHARTER

We are committed to the delivery of seamless and relevant cleaning services to all
our customers with a view to facilitate our customers’ day to day needs effortlessly
with a lot of expertise, efficiently and trust because we put our all customers first.
It’s all about you, your home area, your office and your property!
We pledge ourselves to;
-Serve all our customers with a smile and pleasant when interacting with them. We ensure
that your home, office, home area and property has been handled professionally and with
no damages to properties. We look forward to offering personalised cleaning services to
enhance your experience.
-To always and continuously listen to you by receiving customer feedback through the
company designated methods to help us serve you better to meet and exceed your
expectations.
-Protect and safeguard your confidentiality by training all our staff on the need for being
confidential, people with integrity and be professional at all times.
In our Solution Offering, we undertake to:-
-Take full ownership and responsibility for all our actions when handling your home, office,
property and construction site.
-To physically protect you from harmful gases and chemicals we may use ti fumigate and
disinfect your property, home, office and home area.
-We endeavour to provide you with full disclosure, correct information and solutions at first
contact.
-Receive all you feedback and respond to them within the set timelines and with a solution.
-Help you observe laws and regulations from various regulating institutions

QUALITY POLICY STATEMENT

We at Leshen Cleaning Services Limited are committed to deliver safe, effective and efficient topnotch
services to all our customers and give them a new and a fresh experience and create value to
our stakeholders. Our vision is to the leading cleaning and support services provider in Africa &
Beyond.
Our values are:
Q Quality, in everything that we do.
U Unique – we differentiate ourselves from our competitors through our service, and through
the use of technology.
A Available – 24/7 to meet our customers’ needs.
L Loyal – to our customers and our staff, and respectful of their needs.
I Innovative, leading the way.
T Technology driven – moving away from the traditional way of cleaning to modern ways.
Y Yes – we will always find a way to solve your problem.
Our quality policy is to delight our customers with cost effective, professional cleaning solutions
using best practice cleaning methods and standards. We are available on a 24/7 basis to respond to
their needs. We recruit and train hygiene teams who understand and embrace our values, and
support them through respectful work relationships, developing their skills through training and
providing them with the best equipment and supplies.
To support the implementation of this policy we have implemented a quality management system
meeting requirement.
We set objectives to continuously improve the quality system and the service we deliver to our
customers, and review these annually.
This policy is our public commitment to quality.